Code E28Informationair-to-water
Fault on the remote room temperature thermistor in the remote control
Affected models: Yack Modul’O
Code E3Medium severityair-to-air
Wired remote control transmission error
Possible causes
- Remote control cable
- Interference
Affected models: MSZ-AP, MSZ-AY, MSZ-EF, MSZ-LN, MSZ-HR
This fault requires a qualified technician. Do not open the unit.
Code E35Informationair-to-water
The temperature on the outdoor heat exchanger is too high, or the heat exchanger thermistor is faulty
Affected models: Yack Modul’O
Code E37Informationair-to-water
Fault on the outdoor unit heat exchanger thermistor
Affected models: Yack Modul’O
Code E38Informationair-to-water
Fault on the outdoor air thermistor
Affected models: Yack Modul’O
Code E4Medium severityair-to-air
Remote control signal reception error (communication between remote control and indoor unit)
Possible causes
- Remote control cable
- Addressing
Affected models: MSZ-AP, MSZ-AY, MSZ-LN
This fault requires a qualified technician. Do not open the unit.
Code E53Informationair-to-water
Fault on the suction thermistor
Affected models: Yack Modul’O
Code E56Informationair-to-water
Fault on the power transistor thermistor
Affected models: Yack Modul’O
Code E9Medium severityair-to-air
Indoor/outdoor communication error (the outdoor unit isn’t receiving any signal)
Possible causes
- Connecting wiring
- Unit not powered
Affected models: MUZ-AP, MUZ-AY, MUZ-LN, MUZ-HR
This fault requires a qualified technician. Do not open the unit.
Code L5Medium severityair-to-water
Fault on an indoor module thermistor (THW1, THW2, THW5, THW6, THW7, THW8, THW9)
Possible causes
- Thermistor disconnected or faulty
Affected models: Ecodan Hydrobox, Ecodan All-in-One, EHPX, ERSC
This fault requires a qualified technician. Do not open the unit.
Code LDMedium severityair-to-water
Boiler temperature thermistor fault (THWB1, THWB2)
Possible causes
- Faulty thermistor
- Loose connection
Affected models: Ecodan, Ecodan Hydrobox, PUHZ, EHPX, ERSC
This fault requires a qualified technician. Do not open the unit.
Code P1Medium severityair-to-water
Room temperature thermistor fault (TH1)
Possible causes
- Thermistor open or short-circuited
Affected models: PUHZ, PUHY, PQHY, Zubadan
This issue requires a qualified technician. Do not open the unit.
Code P2Medium severityair-to-water
Refrigerant liquid temperature thermistor fault (TH2)
Possible causes
- Thermistor open or short-circuited
Affected models: PUHZ, PUHY, Zubadan
This issue requires a qualified technician. Do not open the unit.
Code E40Informationair-to-water
High pressure fault (pressure switch 63H1 triggered)
Affected models: Yack Modul’O
This issue requires a qualified technician. Do not open the unit.
Code E42Informationair-to-water
Overcurrent
Affected models: Yack Modul’O
Code E54Informationair-to-water
Low pressure fault
Affected models: Yack Modul’O
This issue requires a qualified technician. Do not open the unit.
Code L8Medium severityair-to-water
Heating operation error (temperature not reached)
Possible causes
- Insufficient water flow
- Flow sensor incorrectly positioned
- Insufficient output for the demand
- Low refrigerant level
What you can check
- Bleed air from the circuit
- Clean the particle filter
- Check that the heating circuits are open
Affected models: Ecodan, Ecodan Hydrobox, PUHZ, EHPX, ERSC
This issue requires a qualified technician. Do not open the unit.
Code LECritical severityair-to-water
Backup boiler operation error
Possible causes
- Thermistor disconnected
- Incorrect wiring
- Boiler faulty or out of fuel
- Faulty FTC board
Affected models: Ecodan Hydrobox, Ecodan All-in-One, EHPX, ERSC
This issue requires a qualified technician. Do not open the unit.
Code LFCritical severityair-to-water
Flow sensor fault
Possible causes
- Flow sensor disconnected or poorly connected
Affected models: Ecodan Hydrobox, Ecodan All-in-One, EHPX
This issue requires a qualified technician. Do not open the unit.
Code LLCritical severityair-to-water
Installation type setting error
Possible causes
- Installation type incorrectly configured (1 zone / 2 zones / tank)
- Configuration jumpers incorrectly positioned
- Board replaced without reconfiguration
What you can check
- Technician intervention required for reconfiguration
Affected models: Ecodan Hydrobox, Ecodan All-in-One, EHPX
This issue requires a qualified technician. Do not open the unit.
Code E34Informationair-to-water
Outdoor unit PCB power supply fault
Affected models: Yack Modul’O
Code E51Informationair-to-water
Inverter PCB fault
Affected models: Yack Modul’O
This issue requires a qualified technician. Do not open the unit.
Code LACritical severityair-to-water
Pressure sensor fault
Possible causes
- Connector disconnected
- Loose wiring
- Faulty sensor
- Faulty FTC board
Affected models: Ecodan Hydrobox, Ecodan All-in-One, EHPX, ERSC
This issue requires a qualified technician. Do not open the unit.
Code LBCritical severityair-to-water
High pressure protection
Possible causes
- Reduced heating circuit flow
- Clogged plate heat exchanger
- Outdoor unit fault
Affected models: Ecodan Hydrobox, Ecodan All-in-One, EHPX
This fault requires a qualified technician. Do not open the unit.
Code E55Informationair-to-water
Compressor shell temperature sensor fault
Affected models: Yack Modul’O
This fault requires a qualified technician. Do not open the unit.
Code E59Informationair-to-water
Compressor start-up error
Affected models: Yack Modul’O
This fault requires a qualified technician. Do not open the unit.
Code E60Informationair-to-water
Compressor charge position detection error
Affected models: Yack Modul’O
This fault requires a qualified technician. Do not open the unit.
Code P5Critical severityair-to-air
Condensate pump fault
Possible causes
- Condensate pump failure
- Clogged condensate drain
Affected models: MUZ-AP, MUZ-AY, MUZ-LN
This fault requires a qualified technician. Do not open the unit.
Code E41Informationair-to-water
Power transistor overheating
Affected models: Yack Modul’O
This fault requires a qualified technician. Do not open the unit.
Code P2Medium severityair-to-air
Liquid pipe sensor fault (TH2)
Possible causes
- TH2 thermistor open or short-circuited
Affected models: MUZ-AP, MUZ-AY, MUZ-LN
This fault requires a qualified technician. Do not open the unit.
Code P4Critical severityair-to-air
Condensate sensor fault (float / open connector)
Possible causes
- Float connector disconnected
- Faulty condensate sensor
Affected models: MUZ-AP, MUZ-AY, MUZ-LN
This fault requires a qualified technician. Do not open the unit.
Code P6Critical severityair-to-air
Indoor coil freeze (cold) / overheat (heat) protection
Possible causes
- Reduced airflow (dirty filter, fan issue)
Affected models: MUZ-AP, MUZ-AY, MUZ-LN
This fault requires a qualified technician. Do not open the unit.
Code E36Informationair-to-water
Abnormal discharge temperature
Affected models: Yack Modul’O
Code E39Informationair-to-water
Discharge thermistor fault
Affected models: Yack Modul’O
Code EdCritical severityair-to-air
Serial communication error (outdoor control board / M-NET board)
Possible causes
- Communication between the outdoor board and the M-NET board is not possible
Affected models: MUZ-AP, MUZ-AY, MUZ-LN
This fault requires a qualified technician. Do not open the unit.
Code U3Critical severityair-to-air
Compressor discharge temperature sensor fault
Possible causes
- Faulty discharge thermistor
- Actual compressor overheating
- Refrigerant leak
What you can check
- Turn off the power — do not restart before diagnosis
Affected models: MUZ-AP, MUZ-AY, MUZ-LN
This fault requires a qualified technician. Do not open the unit.
Code E49Informationair-to-water
LP (low pressure) fault
Affected models: Yack Modul’O
This fault requires a qualified technician. Do not open the unit.
Code E57Informationair-to-water
Low refrigerant charge
Affected models: Yack Modul’O
This fault requires a qualified technician. Do not open the unit.
Code U2Critical severityair-to-air
Abnormally high discharge temperature (49C) / refrigerant shortage
Possible causes
- Refrigerant shortage
- Compressor overheating
Affected models: MUZ-AP, MUZ-AY, MUZ-LN
This fault requires a qualified technician. Do not open the unit.
Code E45Informationair-to-water
Inverter PCB communication fault
Affected models: Yack Modul’O
This fault requires a qualified technician. Do not open the unit.
Code U4Medium severityair-to-air
Outdoor unit sensors open or short-circuited (TH3, TH6, TH7, TH8)
Possible causes
- Faulty outdoor thermistor
- Connection
Affected models: MXZ, MSZ multi-split
This fault requires a qualified technician. Do not open the unit.